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Our Privacy Policy

Privacy Policy – West Country Tech

  1. Introduction – West Country Tech will never share your personal details with any third parties without your prior consent and this will only be necessary when we are collaborating with other companies for your (the customer) specific job requirements/purpose. The security of your personal data is very important to us and we will explain in this document the requirements we hold for your data and your rights to this data.

  2. Personal Data Held by us & storage of that data

    1. Customer name, address, email address, phone number, IP address and CCTV system information e.g. logins/passwords/system information.

    2. We store this data on our encrypted password protected cloud based server. No paper equivalent is stored.

    3. Staff are fully trained on the importance of protecting against the loss, misuse, storage and alteration of your personal information and made aware of the processes in place.

  3. The purpose of the data we hold, how we use it & retention period

    1. Customer contact details & system details – We store this data internally to ensure we can provide an effective service to allow us to remotely log in to customers systems with their consent when they have issues and fix them. When routers are changed the system can be reset and will need to be set up again using these details. Email addresses and phone numbers are held to keep in touch regarding reminders for maintenances/invoicing and contacting customers for updates being made to software. If a customer has a maintenance contract, we will keep these details for as long as this is active. For customers without a maintenance contract we will destroy all system details after three years.

    2. Transactional Data –  We will keep the necessary details as required by HMRC for six years after our last financial year for VAT purposes and accounting records.

    3. Customer emails, addresses & phone numbers- We store this data for reminders of when maintenances are due, invoicing when required. We do not use these emails for any promotional activity nor do we share these details with any third parties. We keep these details for one year after quotation if customer doesn’t go ahead with system then they are destroyed. For current customers we keep these details for as long as maintenance contracts are in place and contact from the customer has been active within three years.

  4. The rights that you (the customer) has over your data.

The right to be informed
As a data controller, we are obliged to provide clear and transparent information about our data processing activities. This is provided by this privacy policy and any related communications we may send you.

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  1. The right of access
    You may request a copy of the personal data we hold about you at any time for no cost. Once we have verified your identity and, if relevant, any third-party with your permission, we will provide access to all the personal data we hold about you.

  2. If there are exceptional circumstances that mean we can refuse to provide the information, we will explain them.

  3. The right to rectification
    When you believe we hold inaccurate or incomplete personal information about you, you may exercise your right to correct or complete this data. This may be used with the right to restrict processing to make sure that incorrect/incomplete information is not processed until it is corrected.

  4. The right to erasure (the ‘right to be forgotten’)
    Where no overriding legal basis or legitimate reason continues to exist for processing personal data, you may request that we delete the personal data. This includes personal data that may have been unlawfully processed. We will take all reasonable steps to ensure erasure.

  5. The right to restrict processing
    You may ask us to stop processing your personal data. We will still hold the data but will not process the data any further or contact you reminding maintenances/software upgrades.

  6. The right to data portability
    You may request your set of personal data be transferred to another service provider. Also, you’re your consent we can share details for ease with other providers of security systems/internet/networkers.

  7. The right to object
    You have the right to object to our processing of your data. Please contact us to discuss this option.

  1. How to exercise your rights, asking questions or raising concerns about your data

    1. If you wish to exercise your rights outline in section 4, please contact us on the below methods and this will be dealt with immediately.

    2. Email us
      Send an email to [email protected]

    3. Phone us
      Contact us via phone any time on 01884 669030

Write to us
FAO – Data Protection Officer – The Nook, Kingsmill Industrial Estate, Cullompton, EX151BS